I ordered and received a Mesh watch (a watch with a stainless steel strap), but the bracelet is slightly twisted.

The slight twist in the bracelet is due to the finish of the bracelet. The twist is not visible while the watch is being worn, only closing the watch is a little harder since the strap ends don't automatically fall into place.

What you could do is untwist the strap by twisting it the other way - it won't break and the strap will be less twisted.

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