I changed my mind about the purchase and would like to return it

We are sorry to hear that the product did not meet your expectations. You can return the watch to the following address:

Radial/ EWG
Siriusstrasse 200
06116 Halle (Salle)
Germany

(We recently moved warehouses so please note this is our new address effective 01 September 2017.)

Please make sure to include an overview of your order details in the parcel (the packing slip, invoice, or printed order confirmation), so we know who returned the watch. If the watch is damaged, a different procedure applies and we kindly request you to contact our customer care team.

We will refund your money within 30 days after we have received and processed the return shipment, provided the watch is in its original condition.

Please note that the address in Düsseldorf is a UPS Access Point, and that they will not accept return shipments. If you send the return shipment to Düsseldorf, the parcel will be returned to you.

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