We really hope that you love your CLUSE items as much as we do. But if you would like to make a return, please read the following:

With all products ordered through our web shop, you have 30 days after receiving your order to inform us that you would like to revoke your purchase (or any part thereof) without the need to state a reason. The returned items must be unused and intact. To inform us that you would like to revoke your purchase, please use our Revocation Form (which can be downloaded below) or contact us via our Customer Care team.

Download revocation form >

After you have informed us that you would like to revoke your purchase (or any part thereof), you will need to return the relevant product to us within 30 days. Please read below under “Return portal” or “No use of return portal” for our recommended way of sending the products you would like to return back to us.


In case of a damaged product or in case a different product has been delivered than you ordered, please contact our Customer Care team for further instructions.

Return costs will be for us in the event a damaged or the wrong product has been delivered to you.


In all countries listed under ‘Free returns’ and ‘Fixed price returns’, you can make use of our return portal to return your product. This will usually be the easiest and the cheapest way for you to return your product to us. Of course you are not obliged to use our return portal in these countries.

If you are in a country that is not listed below or if you prefer not to use our return portal, please find all necessary return information under ‘NO USE OF RETURN PORTAL’ below.


For the countries below, CLUSE offers a free return service if you register your return through our return portal:

Spain (mainland)


For the countries below, CLUSE offers a return label for a beneficial, fixed price* if you register your return through our return portal. The price for this return label will usually be lower than when you arrange the return yourself through local post offices. You will pay for the price for the return label when registering your return through our return portal.

Croatia - €16.70
Cyprus - €25.05
Czech Republic - €12.40
Denmark - 93.60 DKK
Finland - €20.35
Greece (mainland) - €26.40
Latvia - €14.95
Poland - 59 PLN
Portugal - €13.65
Slovak Republic - €12.30
Slovenia - €12.50
Sweden - 239.25 SEK


Register your return in a few easy steps:

1. Go to the return portal >
2. Fill in your order number and postal code to log in
3. Select the product(s) that you would like to return
4. Add the original packing slip in the parcel
5. Print out your return label and stick it on the parcel

We strongly advise you to keep the receipt of your return shipment that contains the tracking information. If your parcel gets lost, you should contact our Customer Care team.

You are able to track the return shipment here by filling in the tracking code or order number.


If our return portal is unfortunately not available in your country or if you choose not to use our return portal, you should arrange the return shipment yourself and return costs will be for you (we will not reimburse return costs).

To safely return your product to us, please send the product in its original package, preferably with the package slip and the Revocation Form, to the return address below (the address is also stated on the packing slip).

The return address for returns within the trial period is:
Radial / Europe Watch Group B.V.
CLUSE Returns
Siriusstrasse 200
06116 Halle (Saale)

The responsibility for a safe return will be for you. Therefore, CLUSE strongly advises to return through an insured shipment and to keep the (official, digital) receipt of your return shipment which contains all tracking information.


During the trial period of 30 days, you are permitted to inspect and try on the product to establish the nature, specifications and functioning of the product as you would in a store. You will be liable for any loss of value of returned products to the extent such loss of value is the result of use that goes beyond what is necessary to establish the nature, specifications and functioning of the goods. In that case, we will deduct the amount that corresponds with the devaluation of the product from the purchase amount that will be refunded to you.

In order to ensure that we receive your product safely and complete we request you, where possible, to return it in its original condition and packaging. This will also help us to process your return as quickly as possible.


Provided that all requirements for revocation have been met, CLUSE will refund your paid purchase amount for the returned products as soon as reasonably possible and in any event within 14 days after having received the return shipment. Any costs for delivery of the product to you will be refunded too (except for any additional charges due to your choice of a delivery method other than the cheapest standard delivery offered by us) and unless not all products that have been delivered to you were returned in which event we will not refund delivery costs. Return costs will not be refunded. CLUSE will deduct any import taxes, duties and/or custom (administrative) costs as far as these have been charged to CLUSE from the amount to be refunded. Any refund will be made to the account that you used to pay the original order.