SHIPMENT AND RETURN POLICY

Black Friday delivery

Due to Black Friday, shipping may take longer than usual.

  • Delivery may take up to two weeks.
  • You will receive a shipping confirmation by email as soon as your order gets shipped.
  • If you haven't heard from us within two weeks after you've placed your order,  please contact our Customer Care Team.

Of course we will do the best we can to deliver your order as soon as possible.

CHRISTMAS DELIVERY

Shipping times vary based on the items you order. Carefully read the information below to ensure you will receive your order in time for Christmas.

STANDARD SHIPPING

If your order contains a bag, only standard shipping is available.

Order before 11th December 11 am CET: Greece
Order before 12th December 11 am CET: outside of Europe
Order before 13th December 11 am CET: UK
Order before 15th December 11 am CET: France, Croatia, Ireland, Portugal, Eastern-Europe, Spain, Switzerland
Order before 17th December 11 am CET: Czech republic, Finland, Italy, Sweden
Order before 18th December 11 am CET: , Austria, Belgium, Denmark, Luxembourg, Netherlands, Poland
Order before 22th December 11 am CET: Germany

EXPRESS SHIPPING

Note: if your order contains a bag, express shipping is not available

Order before 12th December 11 am CET: outside of Europe
Order before 17th December 11 am CET: Greece, UK, Croatia, Ireland, Eartern-Europe, Finland, Italy, Sweden, Denmark
Order before 18th December 11 am CET: France, Portugal, Spain, Switzerland, Czech Republic, Austria, Poland
Order before 19th December 11 am CET: Belgium, Luxembourg, Netherlands

We only offer standard shipping within Germany as it's the fastest shipping option.

STANDARD DELIVERY

ARE THERE ANY SHIPMENT COSTS?

For most countries, CLUSE offers free standard delivery. However, depending on the address and the product, we may charge an additional delivery fee up to 20 EUR. Upon arrival of your parcel, you may have to pay import duties and taxes depending on your country as well.

Please note: for orders shipped to an address outside the EU or in the French and Spanish overseas territories, it may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that CLUSE has no control over these charges and, since these charges are different for different countries, CLUSE cannot predict their amount. CLUSE advises you to contact the local customs office for further information.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?

Standard delivery

DE: 2-3 working days

NL, BE, IT, UK, AT, IE: 3-5 working days

FR, EL: 4-6 working days

ES, PT, PL, DK, CRO: 5-7 working days

NON-EU: 7-9 working days

Express delivery

    NL, BE, FR, DE, AT, IE, IT, ES, PT, PL, DK, CRO, EL: 1-2 working days

    UK: 2-4 working days

    NON-EU: 2-7 working days

    These may be subject to change dependant on location of residence within the country. Upon dispatch from the CLUSE warehouse you will automatically receive tracking information, which will indicate an estimated delivery time for your parcel. We do not keep any stock at our offices and the warehouse of our fulfilment partner is not accessible to customers.

    For more information, please visit our Shipping Policy page.

    RETURN POLICY

    Our return period is extended to 60 days. 

    RETURN COSTS & RESPONSIBILITY

    The buyer is responsible for preparing and shipping the return shipment. For a return within the 60 days trial period - which starts after the buyer received the order - no prior contact with CLUSE is needed. CLUSE strongly advises any buyer who wants to return his/her order to choose a secured shipment method. Return shipments take place at the risk of the buyer.

    For more info about how to return you order & return costs, click here >

    REFUND

    In case of a revocation by the buyer within the trial period, CLUSE will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be refunded to the account that the buyer used to pay the original order.

    WARRANTY & REPAIR

    The CLUSE warranty policy is automatically in effect upon purchase of any CLUSE products. CLUSE grants a two (2) year warranty period on its watches and a two (2) year warranty period on its jewellery. The warranties guarantee the buyer that the products meet the standards of usability, reliability and durability.

    For more information, please visit our Return Policy page.